Frequently Asked Questions

---

We offer a modern open air photo booth system that features a touch screen, DSLR camera and professional studio lighting. This allows for more guests to fit into the frame.

We require minimum W2.4m x L2.4m x H2.4m preferably within 5m of a power outlet. 

We'll arrive 1 hour before your booking time commences to bump in for your event. This time is separate from your booking time. 

If you require us to be set up and ready earlier, please book in additional idle time. 

Yes, an earlier set-up time can be arranged with Aesthetic Photo Booth, note that an idle fee will apply for idle time and waiting periods as requested by the customer (not inclusive of the set-up time and early arrival of Aesthetic Photo Booth on premises to set up). 

All digital still photos, prints, GIFs and boomerangs will be uploaded onto our website within 1 business day of an event.

The Audio & Video Guest Book gallery will be uploaded within 3 business days of an event.

We've had as many as 17 ambitious guests squeeze into a photo. The booth comfortably fits 8 people per session. 

Yes! Depending on the size of the event, there will be up to 2 full-time photo booth attendants that will provide supervision and technical support throughout the event. 

 Yes, we certainly can. A travel surcharge of $4 per kilometer applies for events located outside a 30km radius of Melbourne CBD (VIC 3000). We frequently travel for events across regional and coastal Victoria. 

For events held upstairs where there is no access to lifts or ramps, an additional no lift access fee will apply. Please mention this whilst sending through an enquiry so we can factor in an early enough arrival time to setup for your event. 

Outdoor events can bring unpredictable lighting due to changes in natural sunlight, which can affect photo consistency. Shifting light (from sun, clouds, etc.) may result in uneven exposure in photos, impacting their overall quality. 

The customer is responsible for ensuring that the photo booth is under protective covering and on level concrete-like ground surface. In the event that the customer cannot or does not provide appropriate cover, photo booth services will end if inclement weather occurs. In the event that services end early due to inclement weather during an outdoor event, the customer will not receive a refund in part or in full. 

The hirer will be liable for any damage caused to the hired equipment within the duration of the hire, as well as during any idle time, set up or removal - if this damage was caused by guest/s of the event. 

 To secure your booking, a non-refundable initial payment of 50% of the total invoice amount is required. The remaining balance must be paid no later than 14 days before the event date.

For bookings made within 14 days of the event, full payment (non-refundable) must be made at least 48 hours prior to the event. Failure to complete payment within the specified timeframe will result in the cancellation of your booking, with the 50% initial payment forfeited.

All initial payments are non-refundable. If the customer cancels within 14 days prior to the event date the initial payment can be held in lieu for a future booking for an event held within 365 days. Prior notice is required for any changes to the time, location and date of the event. Aesthetic Photo Booth cannot be held accountable for unforeseen delays at the event venue. A customer wanting to end the service earlier than the agreed booking time will not receive refund/deductions from their full pay.